FREQUENTLY ASKED QUESTION
The Wolf Project products are Korean Made. As part of our mission, we want to give you the highest quality products that you'll be proud to use and share with friends. If there is anything we can do to improve your skin care routine, please let us know at hello@thewolfproject.co
1. When will I receive my products?
Please allow 1 - 2 working days for your order to be processed. During high volume periods and sales, dispatch times may vary.
For more in information, visit our shipping information page.
2. Where can I buy The Wolf Project ?
Here ! Order directly from our website and get free shipping on all orders $30+.
3. Cancellation policy
We are not able to cancel orders once they have been processed. Please ensure you review your order before confirming your purchase.
5. Incorrect shipping address
If you put the wrong shipping address you need to email us within 20 minutes of the purchase. We will do our best to update the information but cannot guarantee 100% the changes will go through.
Please ensure you review your order before confirming your purchase.
6. Returns or Refund
We unfortunately cannot accept returns/refund on orders at the moment due to complexity in the shipping process but we are working toward a solution.
7. Damaged or missing items
Send us an enquiry via our contact page. Our customer service team will help you as fast as possible, please include your order number, full name, shipping address, image of the product you received and the issue with your order.
8. Privacy Policy
View Privacy Policy page.
9. Other questions
Please contact us using the dedicated page and we will respond within 48 hours.
